Extra Feature ?
I think it would be useful that on the request screen you have a visual indication of where the call is in relationship to it SLA conditions, this would make it easier to see what is going to breach SLA next by simple colour scale of green, amber, red
Also the ability to edit the name / department once a call has been created
Also the ability to edit the name / department once a call has been created
Topic Participants
gareth67
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