Explore the all-new ServiceDesk Plus Cloud experience, redesigned and reimagined for the AI era with an always-on Ask Zia assistant, enhanced hyper-adaptability through custom pages, and a revamped user interface.
The new ServiceDesk Plus Cloud experience is now available in beta. Here’s what you can explore:
Ask Zia, the always-on AI assistant
Get contextual suggestions based on the module, record, or screen you are working on. Ask questions, delegate tasks, or invoke agents from the side pane without breaking your flow.
Bespoke interfaces powered by Custom Pages
Build (or vibecode) unique interfaces for your workflows from the ground up, such as an interactive CMDB home page or a service catalog with an online shopping experience just like your favourite websites.
Your personalized workspace, your style
Work the way you want with personalized workspaces, review your work with curated widgets, move between records with Peek Views, and explore trends with Graph Views and drill-down analysis in list views.
Simpler setup and navigation
Find appearance settings in the UI Customization Hub, organize your navigation bar, and personalize your workspace with accent colors, backgrounds, and dark or darker mode.
Headless ITSM with ServiceDesk Plus Cloud
Connect ServiceDesk Plus Cloud to MCP-compatible AI clients through Zoho MCP. Access service desk context and perform supported actions directly from your AI tools without switching to the ServiceDesk Plus Cloud interface.
Ready to explore? The all-new ServiceDesk Plus Cloud experience is now available in closed beta. Please reach out to us at servicedeskplus-cloud-support@manageengine.com for early access.
Read our announcement blog for more details and view the full list of new capabilities and enhancements here.
Join our live webinar for a walkthrough and bring your team’s questions.
Date: October 15, 2026
Time: 3pm AEDT, 11am PDT, 11am CDT, and 11am BST
If you have any questions, please feel free to ask us.
Regards,
Jendra John