Exchanging tickets between two ManageEngine helpdesks
We have ManageEngine Servicedesk plus, our supplier (who we exchange a lot of tickets with) also uses ManageEngine has the MSP version.
We are currently exchanging tickets between the two of using using email as the interface, but it is not without issue, as they already have access to our network and we are both using similar ManageEngine products, is their a richer way to interconnect them?
We are currently exchanging tickets between the two of using using email as the interface, but it is not without issue, as they already have access to our network and we are both using similar ManageEngine products, is their a richer way to interconnect them?