Exception while trying to send notification for Request ID
Hello,
We are looking at your product, SupportCenter plus right now (trial edition) but are having some issues with the email functionality. I have searched the forums here but I am unable to resolve the issue with the newest version of SCP.
We can receive emails just fine from the mail server....great! What we can't do is reply to the emails. I get a message stating the email failed to send. Ok...so here is the deal:
We have Symantec corp on this "server" (WinXP with all critical updates). Email server is not on the same box, and is an exchange server. I can telnet just fine to port 25 on the mail server.
**I can send emails just fine if my user accounts in SupportCenter are part of the SDAdmin role...however, if I create a custom role, and allow this role all privs, I can not send emails with that account...only if it has the SDAdmin role attached to it.**
We are looking at your product, SupportCenter plus right now (trial edition) but are having some issues with the email functionality. I have searched the forums here but I am unable to resolve the issue with the newest version of SCP.
We can receive emails just fine from the mail server....great! What we can't do is reply to the emails. I get a message stating the email failed to send. Ok...so here is the deal:
We have Symantec corp on this "server" (WinXP with all critical updates). Email server is not on the same box, and is an exchange server. I can telnet just fine to port 25 on the mail server.
**I can send emails just fine if my user accounts in SupportCenter are part of the SDAdmin role...however, if I create a custom role, and allow this role all privs, I can not send emails with that account...only if it has the SDAdmin role attached to it.**