Exception trace :: com.manageengine.servicedesk.mailutils.FetcherException: Exception while extracting attachments and inline images at com.manageengine.servicedesk.mail.core.ProcessGraphMessage.loadProperties(ProcessGraphMessage.java:341) at com.manageengine.servicedesk.mail.core.ProcessMessageHandler.loadPropertiesIntoBean(ProcessMessageHandler.java:95) at com.manageengine.servicedesk.mail.core.ProcessMessageHandler.loadProperties(ProcessMessageHandler.java:52) at com.adventnet.servicedesk.mailutils.MailProcessor.processEMail(MailProcessor.java:56) at com.manageengine.servicedesk.mail.core.fetcher.GraphMailFetcher.fetchAndProcessMails(GraphMailFetcher.java:106) at com.manageengine.servicedesk.mail.core.fetcher.MailFetcher.startFetching(MailFetcher.java:266) at com.adventnet.servicedesk.helpdesk.mail.task.MailFetchingTask.executeTask(MailFetchingTask.java:39) at com.adventnet.taskengine.internal.SchedulerBean.executeTask(SchedulerBean.java:641) at sun.reflect.GeneratedMethodAccessor89.invoke(Unknown Source) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) at java.lang.reflect.Method.invoke(Method.java:498) at com.adventnet.mfw.bean.BeanProxy.lambda$invoke$0(BeanProxy.java:51) at com.zoho.mickey.api.DefaultCodeBlock.execute(CodeBlock.java:453) at com.adventnet.mfw.bean.BeanProxy.invoke(BeanProxy.java:48) at com.sun.proxy.$Proxy5.executeTask(Unknown Source) at com.adventnet.taskengine.internal.ScheduleExecutor.executeNextTask(ScheduleExecutor.java:334) at com.adventnet.taskengine.internal.ScheduleExecutor.run(ScheduleExecutor.java:225) at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:511) at java.util.concurrent.FutureTask.run(FutureTask.java:266) at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.access$201(ScheduledThreadPoolExecutor.java:180) at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.run(ScheduledThreadPoolExecutor.java:293) at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149) at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624) at java.lang.Thread.run(Thread.java:748) Caused by: java.lang.NullPointerException at com.manageengine.servicedesk.mail.core.IncomingMail.setFromAddress(IncomingMail.java:199) at com.manageengine.servicedesk.mail.core.ProcessMailMessage.loadProperties(ProcessMailMessage.java:85) at com.manageengine.servicedesk.mail.core.ProcessGraphMessage.extractItemAttachment(ProcessGraphMessage.java:508) at com.manageengine.servicedesk.mail.core.ProcessGraphMessage.extractAttachments(ProcessGraphMessage.java:408) at com.manageengine.servicedesk.mail.core.ProcessGraphMessage.loadProperties(ProcessGraphMessage.java:337) ... 23 more