Hi Team,

We are currently testing and evaluating SCP for purchase, and have a couple of queries regarding the functionality.

• I've noticed that the spam rules are at global level, and they don't allow for 'AND' statements within the same rule. Is this going to be enhanced (such as for business rules - which allow each rule to have an AND/OR function'?

• In testing the product, the Canned Responses allows for the 'Contact Name' variable to be added, however this provides the contact person's full name. Is it possible to have 2 separate variables - 'Contact First Name' and 'Contact Last Name' so that we can use 'Contact First Name' in our canned response template?

• Another item picked up while testing the product. We attempted to setup a custom view, and noticed we can set this up based on the due date or last updated date fields being greater/less than a static date. Is it possible to set these up as dynamic date fields (i.e. dueby time is today+5days)

• Lastly, is there the ability to turn off the 'Move to' menu item when in the multiple business unit mode. We don't want our staff to move tickets from one business unit to another and would like to hide this menu item.

Thanks

Jami