Escalations
How do the escalations work? when the escalation is done, are calls transferred or it is just a notification?
I would like to set it up in such a way that before an SLA is violated, the Technical Supervisor is notified but not have the call transferred to him.
how can i do that?
I would like to set it up in such a way that before an SLA is violated, the Technical Supervisor is notified but not have the call transferred to him.
how can i do that?
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