Escalation based on technician
I am just starting up configuring SD Plus.
At first glance it looks as if SLA's cannot be configure to escalate based on which technician has been assigned the request. It appears that it can be done based on category, requester, etc., but not technician.
Am I missing something?
At first glance it looks as if SLA's cannot be configure to escalate based on which technician has been assigned the request. It appears that it can be done based on category, requester, etc., but not technician.
Am I missing something?
Topic Participants
bcahillane
kkevin
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