Dear all,

a client using ManageEngine ServiceDesk Enterprise 9.4 deleted a custom Service Request field from Admin > Service Catalog > Service Catalog - Additional Fields. As a result the said field was deleted in the DB as well (GUDF_DATE6). Is this expected behavior? 

It seems this has caused several problems, one of which is that there is a problem with creating a new change from request (Associate Change > New Change button), which fails with "Error occurred at server side, please contact your administrator for more details"). Analyzing this a bit more closely, the change gets created but (according to the log file) linking the change with the request fails because of the missing field.

What is the recommended way of restoring this field to the DB, or otherwise fixing this and related problems? We have tried restarting both the ServiceDesk service and the server itself, without result. 

best,

Denis