Hello,

When we try to apply the patch to do the upgrade, we get the following error:

[root@localhost bin]# sh UpdateManager.sh -c

Press i to  Install

      v to  View installed ServicePack versions

      e to  Exit

Choose an Option:i

Enter the patch file to install:/opt/ManageEngine/ServiceDesk/bin/ManageEngine_ServiceDesk_Plus_9_4_0_SP-1_0_0.ppm

Post upgrade all backup files (scheduled/manual) will be password-protected. For more info, go to

https://help.servicedeskplus.com/general-features/back-up-servicedesk-plus.html$passwordbackup

Since the login page UI is revamped in this build, customized login page if any will be removed with this upgrade. The old custom.html file will be renamed to custom_old.html for backup.

 Do you want to continue? (Y/N)

Y