ERP failed to login
Dear support,
recently, my ERP was not run properly, then finally today can not be run, can not login.
ERP service always goes up and down. i tried using command line to run.bat, an error as below :
Server started in :: [15706 ms]
Connect to: [ http://localhost:8181 ]
#
# A fatal error has been detected by the Java Runtime Environment:
#
# EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x071ace46, pid=8596, tid=10688
#
# JRE version: 6.0_17-b04
# Java VM: Java HotSpot(TM) Client VM (14.3-b01 mixed mode, sharing windows-x86
)
# Problematic frame:
# C [ManageEngineExDataGathering.dll+0x1ce46]
#
# An error report file with more information is saved as:
# D:\ManageEngine\Exchange Reporter Plus\bin\hs_err_pid8596.log
#
# If you would like to submit a bug report, please visit:
# http://java.sun.com/webapps/bugreport/crash.jsp
# The crash happened outside the Java Virtual Machine in native code.
# See problematic frame for where to report the bug.
#
Press any key to continue . .
.
could you please help.
thx
recently, my ERP was not run properly, then finally today can not be run, can not login.
ERP service always goes up and down. i tried using command line to run.bat, an error as below :
Server started in :: [15706 ms]
Connect to: [ http://localhost:8181 ]
#
# A fatal error has been detected by the Java Runtime Environment:
#
# EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x071ace46, pid=8596, tid=10688
#
# JRE version: 6.0_17-b04
# Java VM: Java HotSpot(TM) Client VM (14.3-b01 mixed mode, sharing windows-x86
)
# Problematic frame:
# C [ManageEngineExDataGathering.dll+0x1ce46]
#
# An error report file with more information is saved as:
# D:\ManageEngine\Exchange Reporter Plus\bin\hs_err_pid8596.log
#
# If you would like to submit a bug report, please visit:
# http://java.sun.com/webapps/bugreport/crash.jsp
# The crash happened outside the Java Virtual Machine in native code.
# See problematic frame for where to report the bug.
#
Press any key to continue . .
.
could you please help.
thx