Here are two suggestions to enrich the request templates:

1. Can you make the Web URL Field Type clickable when it is disabled?

It is used to store URLs and we find it very handy to link to external documentation / procedures in service request management.

Once a request is submitted, it is clickable in the detailed request view.

But we would like to have it clickable when making the request (when filling in the template and when the Web URL Field Type is disabled).

2. Can you provide a way to add text to the template? Not a field, just text. Preferably with limited HTML tags such as links and breaklines.