Encoding in outgoing e-mails
Hi!
Just want to start by saying thanks for a great product. It has really helped our support a lot.
But lets get down to it. When our support-reps reply to an e-mail sent from an hotmail account, some of the letters in the e-mail gets scrambled. This is only the Swedish characters (of course). I�m guessing your using a US-standard type of encoding, and most of web-mails can understand the scrambled letters and make them into the correct letter, but Hotmail doesnt really work.
So, I was wondering if there is an easy way to change the encoding used in the outgoing e-mails. I�ve looked all over, but didnt find anything that could help me.
Any ideas?
Just want to start by saying thanks for a great product. It has really helped our support a lot.
But lets get down to it. When our support-reps reply to an e-mail sent from an hotmail account, some of the letters in the e-mail gets scrambled. This is only the Swedish characters (of course). I�m guessing your using a US-standard type of encoding, and most of web-mails can understand the scrambled letters and make them into the correct letter, but Hotmail doesnt really work.
So, I was wondering if there is an easy way to change the encoding used in the outgoing e-mails. I�ve looked all over, but didnt find anything that could help me.
Any ideas?