Employee ID in AD
Currently Servicedesk do not import Employee ID from the Option "import requester from AD" due to which its difficulat to log a requester for a requester with same name.
E.g :- an organization have 3 employee's with diffrent employee id's Starting name James employee id 1234 ,James employee id 1235 and James employee id 1236. due to which technician is unable to record the request quickly and gets more confused which James has called up for the request.
In Such case what we can suggest is get the employee ID import from AD so that technicain just need to ask the Employee id and can log the request on quick basis.
E.g :- an organization have 3 employee's with diffrent employee id's Starting name James employee id 1234 ,James employee id 1235 and James employee id 1236. due to which technician is unable to record the request quickly and gets more confused which James has called up for the request.
In Such case what we can suggest is get the employee ID import from AD so that technicain just need to ask the Employee id and can log the request on quick basis.