Embedded Images/Attachments & Reply to Requester Default
Hi there, I recently upgraded our ServiceDesk Plus to service pack 3. While I am generally happy with the product there are a few little things I would like to fix up.
When a customer sends an email to the helpdesk with an attachment (usually a .BMP graphic) it doesn't show up in the call, and instead I have to right click it, save it to desktop and open it there. Is there a way to fix this?
Also, when I reply to an email within ServiceDesk, is there a way I can default the email to Plain Text and not HTML as some users cannot read the HTML email.
Thanks
When a customer sends an email to the helpdesk with an attachment (usually a .BMP graphic) it doesn't show up in the call, and instead I have to right click it, save it to desktop and open it there. Is there a way to fix this?
Also, when I reply to an email within ServiceDesk, is there a way I can default the email to Plain Text and not HTML as some users cannot read the HTML email.
Thanks
Topic Participants
paulclifford
ServiceDesk Plus
bsod_me
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