Was wondering if there are email templates for the SLA's that we can change and if not, could it put into the roadmap since all other emails have customizable templates.
If it's possible to have a different email for each violation the email that I receive only has the details below and does not tell you if it's a level 1 2 or 3 violation
Request ID : Date Created : DueBy Time : Title : Status : Priority : Mode : Level : Category : Requester : Requester Mobile Number : Requester Department
If it could be setup so that templates could be configured when you configure each escalation it would be alot easier and the email could inform you a bit better. Even if what type of violation it was in the subject rather than "Request Overdue Email"
Having the ability to change the templates for each escalation would be benificial becuase most vioaltion go up the chain in the management structure.