Email template for when Notes Added to a case
I would like an email template option for "Notes". To customize the email which is sent when notes are added to a case.
We can customize job close email, SLA escalations, purchase orders. So why not "Notes" emails ?
RE MENU: Admin -> Helpdesk -> Notification Rules -> Email Templates For: "Notes Added"
ServiceDesk Case: [Request ID :##6080873##]
We can customize job close email, SLA escalations, purchase orders. So why not "Notes" emails ?
RE MENU: Admin -> Helpdesk -> Notification Rules -> Email Templates For: "Notes Added"
ServiceDesk Case: [Request ID :##6080873##]