Email Reply Not Updating Existing Ticket
We are experiencing an issue with our ServiceDesk Plus where a user replies to an existing ticket and it will not update the ticket. It happens sporadically and we have not been able to find the cause. We have reset the server twice and still we are seeing an issue.
We first noticed it when the system crashed due to our server hard drive being full but we have cleared that up.
Any help would be greatly appreciated.
Current version 9334