Email notify a requester / user when notes or time is added
Hi Adventnet,
I was wondering, we have just turned on notifications to our users, but when I add notes or add time to a request, the requester is not updated by email? Surely there is an option for this?
Currently it is only emailing the requester when a request is created, a resolution is posted or the request is closed?
How can we have it so they get emailed when notes are added or time is added?
Many thanks,
Jon Clayton.
I was wondering, we have just turned on notifications to our users, but when I add notes or add time to a request, the requester is not updated by email? Surely there is an option for this?
Currently it is only emailing the requester when a request is created, a resolution is posted or the request is closed?
How can we have it so they get emailed when notes are added or time is added?
Many thanks,
Jon Clayton.