Email Notifications on New Request
We recently installed ServiceDesk to begin an evaluation and are very impressed with the product. That being said we have on into one minor issue. When we submit an email to our servicedesk account a ticket is created but no notification is sent to the technician we have setup. However if we then take the unassigned ticket and assign it to the technician he will get a notification.
We have all email related fields check in the Notification Rules and all other email related function (sending and receiving appears to be working fine).
We have all email related fields check in the Notification Rules and all other email related function (sending and receiving appears to be working fine).
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