email notifications in html or plain text gives errors

Email notifications are not properly formatted when using either option (plain-text or html).

If html is selected, the outgoing mail contains improper formatting and extra characters.

When plaintext is selected, all spaces and carriage returns are eliminated and everything appears in one row.

When a reply is received for any request, it displays plaintext, due to which the email becomes very long containing all the html formatting displayed as text. This is a big problem as when the request is printed using preview (by default all conversation is expanded and printed) it spans over several pages and pushes the information of main/additional request fields right at the end.