Email notifications for Problem, Change, Pojects, Tasks
Hi
Can you please advise if the IDs for the above modules are in the subject field (e.g.
Problem ID ##$ProblemID##), will emails coming into SDP be parsed and attached to the relevant Problem, Change, Project, or Task record?
Everything I've read refers to Requests and not the other modules.
With regards to Task notifications, there is the Associated Module fields exposed. If I include the Associated ID in the subject field (e.g. Task ID $TaskID [$AssociatedModule ##$AssociatedID##]) will emails coming into SDP be parsed and attached to the relevant Task and Request?