Email Notification When Support Rep goes Online/Offline
Would it be possible to add an email alert from the application when a support representative changes their status to Online, and then again when they change their status to Offline? This would help greatly in notifying the support rep team of who is online and who is not, since the only place in the application where this can be seen is the home tab.
Topic Participants
Tom Lallis
SupportCenter Support
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