Email notification not working
Hi there,
I am trying to configure the alarm profiles so when a device goes down, it will log a ticket in ServiceDesk and email the appropriate people. I've got the logging of the ticket part to work just fine.
What I can't get to work is the email part of it. I went into Admin>Mail Server Settings and configured the mail server, then ran the Test Mail and it worked. But when there is a problem with a device (and it has the right profile assigned to it), it will only log a ticket; never sends out the email.
Running build 7024
Any ideas?
Thanks,
Alex
I am trying to configure the alarm profiles so when a device goes down, it will log a ticket in ServiceDesk and email the appropriate people. I've got the logging of the ticket part to work just fine.
What I can't get to work is the email part of it. I went into Admin>Mail Server Settings and configured the mail server, then ran the Test Mail and it worked. But when there is a problem with a device (and it has the right profile assigned to it), it will only log a ticket; never sends out the email.
Running build 7024
Any ideas?
Thanks,
Alex