Email Notification for Auto-Assigned Technician After Request Approval
We have setup some Service Catalogs to only be assigned to selected Technician when the Request is Approved by the Approver but I have noticed that Technicians do not receive mail notifications when the request is automatically assigned to them after request approval. Although Technicians get a mail notification when requests that doesn't need an approval and are assigned directly to them. (ex. "Request ID 12345 has been assigned to you").
Is this how the system works or there is a setting for this?
Thank you.
Is this how the system works or there is a setting for this?
Thank you.