Email notification based on priority
Hi,
Apologies if this has been asked before but I wondered if anyone knew the answer (even if that is that it is not possible).
I am looking to setup an alert so that for certain sites if a priority 1 request is logged it auto emails an internal set of users to notify them of this i.e. Service Desk Manager and associated Account Manager.
Is this possible at all?
Thanks,
Apologies if this has been asked before but I wondered if anyone knew the answer (even if that is that it is not possible).
I am looking to setup an alert so that for certain sites if a priority 1 request is logged it auto emails an internal set of users to notify them of this i.e. Service Desk Manager and associated Account Manager.
Is this possible at all?
Thanks,
Topic Participants
Greg Spanner
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