Hi,

 

i've set-up an account on the zoho website for remote assist and have entered these details into the helpdesk but when i click on remote control when on an asset it gets as far as coming up to confirm whether i want to send an email to the email address of the user associated to that asset it comes up that it has been sent but nothing is ever received by the user,

 

just wondering if anyone else has run into this problem and how i go about resolving it.

 

Best Regards,

Aaron