email - non technicians
Is it possible to have a ticket email to a group of people that are not technicians?
I would like to have the ability to enter a security request on the ServiceDesk and have it mail the information to non-technicians that also have to deal with the request. They would be users on the account, but not technicians for the SD+.
I would like to have the ability to enter a security request on the ServiceDesk and have it mail the information to non-technicians that also have to deal with the request. They would be users on the account, but not technicians for the SD+.