Email Loop...

We have the helpdesk configured to notify requestors when a request is created. I ran into a problem today when I replied to a request and mistyped an email address. NDR's are sent from our mail server from a fake address (postmaster@x.com where x.com has been substitued for our real domain). When the helpdesk received the NDR, it in turn created a ticket and sent a notification email as expected. The problem is that since the postmaster@x.com is not valid, another NDR was sent creating another ticket and this process repeated until I disabled the notification long enough for it to stop.

I'm going to change the from field for our non-delivery receipts, but it looks like this could have been avoided if the ##[request number]## would have showed up in the subject field of the email correctly (the second NDR would have simply been included in the request conversation). Instead the #'s were missing in the emails leaving the helpdesk:

Requester : System Administrator
Due by time : 03-May-2006 11:41
Category : None
Description : Your message

To: postmaster+AEA-x.com
Subject: Your request has been logged with request id +ACMAIw-5158+ACMAIw-

did not reach the following recipient(s):

postmaster+AEA-x.com on Fri, 28 Apr 2006 11:40:58 -0400
The e-mail account does not exist at the organization this message
was sent to. Check the e-mail address, or contact the recipient
directly to find out the correct address.
+ADw-mailserver.x.com +ACM-5.1.1+AD4-

Click for details : http://helpdesk/WorkOrder.do?woMode=viewWO&woID=5159