Hi,

I hope you are well.

Could you please assist with an email that is currently stuck in a loop?

The email was originally sent to ithelpdesk@trellidor.co.za , after support@trellidor.co.za  was added to the email thread. Both email addresses are configured within the Zoho Help Desk, which appears to be causing the messages to loop and generate tickets.

We have already attempted the following:

• Closed the tickets
• Deleted the tickets/emails where possible
• Stopped email fetching and restarted it
• Disabled and re-enabled autoreplies

Once email fetching is started, the messages flood the mailbox again and even after disabling and re-enabling autoreplies, the emails continue to loop.

All users who are members of both support mail groups are receiving these repeated emails.

Could you please advise on what steps can be taken to stop this loop?