Email job submissions - not working
Since i service packed my Helpdesk to 6.0 we are having the following problem
Some (not all) requesters are emailing the helpdesk but the neither get a response from the helpdesk and no record of their request is present on the helpdesk.
As this is all handled internally there is no spam filter to content with.
The Built in spam filter on the helpdesk has nothing configured therefore I beleive this should not be the problem.
This is proving quite a problem
Some advice please
Some (not all) requesters are emailing the helpdesk but the neither get a response from the helpdesk and no record of their request is present on the helpdesk.
As this is all handled internally there is no spam filter to content with.
The Built in spam filter on the helpdesk has nothing configured therefore I beleive this should not be the problem.
This is proving quite a problem
Some advice please