Email Errors since update to 7010

Email Errors since update to 7010

Since updating to 7010 I have been getting the message below on a few accounts.

Product Name : AdventNet ManageEngine SupportCenter Plus
Build No. : 7010

System Error Notification

Error while fetching user info for the
[Email Address] : XXXX@XXXXXXXX.co.uk
[Sender's Name] : xxxxxxx,xxxxxxx
[Email Subject] : RE: [Support Ticket:##5044##] : Shortage in export vs Sales
Hence request is not getting generated out of the e-mail.

All feedback appriciated.












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