Is there a way to include the email reply in the notification email?  For example, it is almost useless to get an email notifying me that someone has replied to a request when it won't include the content of the email.  Rather it just says someone has replied to the ticket and it shows me the ticket details but not what the requester replied with.

 

Often I'm not able to get into the help desk right away and I would like for the notification email to include the content that the requester supplied.  Is there a way to do this?  I have played with the fields and haven't found one that includes the email content from the requester in the notification.

 

If this isn't possible then I will submit a feature request.  I can't imagine it isn't already available and I'm just missing it.