I'm having problems getting the email command setup working properly. Everything appears to be configured correctly but when it receives my test emails, it simply opens a normal ticket. The Enable E-mail Commands box is checked and all the settings are at their defaults. I imagine it's something simple but I'm apparently missing it.

For example, emails I've sent will have the @SDP@ in the subject with something like the below in the body:

@@ACCOUNT = Us@@
@@SITE = Here@@
@@CATEGORY = Printers@@
@@PRIORITY = Low@@
@@URGENCY = Normal@@
@@LEVEL = Tier 4@@
@@MODE = E-mail@@
@@IMPACT = Affects User@@
@@GROUP = Network@@
@@REQUESTER = Me@@

 

But no parsing is done.

Thanks in advance.