Email Catcher - When receiving Custom Forms?
Hello again! Hope you all had a good NYE ;)
I have setup Service Desk Plus to suck all email out of a communal email address and that part is working quite well.
We have custom forms that often get posted to the inbox, and when ServiceDesk Plus polls them it only picks out the title of the form and who it is from. That's all.
Is there a way to get ServiceDesk to suck out the information in the form (Several text fields) and display this in an automatically logged call that is polled from the mailbox?
Thanks & Regards
SYD-TSO
I have setup Service Desk Plus to suck all email out of a communal email address and that part is working quite well.
We have custom forms that often get posted to the inbox, and when ServiceDesk Plus polls them it only picks out the title of the form and who it is from. That's all.
Is there a way to get ServiceDesk to suck out the information in the form (Several text fields) and display this in an automatically logged call that is polled from the mailbox?
Thanks & Regards
SYD-TSO