Email all replies?
Is it possible to email all replies to a designated person without having to manually enter the email address each time?
As a manager, I'd like to know about all traffic on a ticket (from the submitter and the technician) as it occurs without having to go to the site, pull up the ticket, expand the conversation and read the replies there.
is it possible?
As a manager, I'd like to know about all traffic on a ticket (from the submitter and the technician) as it occurs without having to go to the site, pull up the ticket, expand the conversation and read the replies there.
is it possible?