Email Alert when Technicain Assigned blocke by Filter
SD + V 5.5.0
Emails received from a monitoring system automatically create jobs on SD.
Filter to stop acknowledgement going back to monitoring system (works okay).
But Filter also stops alert being sent to Technician when they are assigned to Job.
Understood Filter only relates to in coming new requests.
Can find no way round this.
Andrew
Emails received from a monitoring system automatically create jobs on SD.
Filter to stop acknowledgement going back to monitoring system (works okay).
But Filter also stops alert being sent to Technician when they are assigned to Job.
Understood Filter only relates to in coming new requests.
Can find no way round this.
Andrew