ELA not showing newly collected logs - Support no help

ELA not showing newly collected logs - Support no help

I have a problem with ELA not showing newly collected logs. Under Hosts the server says its collecting the latest logs BUT when I click "Show last 10 events" or perform a search for any logs the last 5 days or so on all servers do not show up. I called support 2 days ago they went silent. Any ideas?

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