Editing the Requester
Evening!
We have a slight issue...
If you edit the Requestor of a case, the original Requestor is included in any further 'Reply' button hits from the case (within the CC field).
This is problematic, as often, we receive Email notifications from either a notification service (built into our app), and we edit it to be a *Person*. Another situation where this occurs for us, is when we receive email notifications from our Answering service -- they send an email detailing the call they received, and it goes into SC+. After we edit the Requester to be the correct person (the customer -- not the answering service), SC+ should no longer send any correspondence to the original requester.
cheers,
Matte
We have a slight issue...
If you edit the Requestor of a case, the original Requestor is included in any further 'Reply' button hits from the case (within the CC field).
This is problematic, as often, we receive Email notifications from either a notification service (built into our app), and we edit it to be a *Person*. Another situation where this occurs for us, is when we receive email notifications from our Answering service -- they send an email detailing the call they received, and it goes into SC+. After we edit the Requester to be the correct person (the customer -- not the answering service), SC+ should no longer send any correspondence to the original requester.
cheers,
Matte