Editing multiple requests not being handled correctly
I have several requests that are assigned to a GROUP. When I select all 5 (for example), and assign those requests to a SupportRep, the GROUP is set for "Leave it as is it", but when I select a SupportRep and save...the group that was assigned to the requests is blanked out.
Likewise, if I (re) edit those same 5 requests and (re) select the GROUP as "Network", with the SupportRep being set as "Leave it as it is", it blanks the SupportRep out upon saving. If you don't change the GROUP and the SUPPORT REP at the same time, either one blanks the other out.
New to ADSelfService Plus?