Editing closed requests
Once closed, the request must be documented and preserved to future audits.
To improve the credibility of this process, tickets that were closed, should not be editable. If a closed request must be edited, these must be reopened (only for authorized technicians - these technicians should have specific roles in them credentials); after been reopened, the technicians can edit them.
To improve the credibility of this process, tickets that were closed, should not be editable. If a closed request must be edited, these must be reopened (only for authorized technicians - these technicians should have specific roles in them credentials); after been reopened, the technicians can edit them.