Edit request Type
Prior to version 7, there was no way to differentiate types of requests, so we created a custom list field called Request Type with the values, Trouble Ticket (TT), Service Request (SR), Provisioning Request (PR) and User Query. Now in version 7 there is a field also called request type but there are only Incident, Request for Information, and Service Request for values. How can the values be added and edited? Currently the default values do not meet our needs and create for confusing reports.