I am running on 7.9 Standard edition (free) although in the process of purchasing additional users. 

Is there a way of editing the default support plan - I know that the ability if adding new support plans is part of contract management which does not come with the standard edition. 

My reason for asking is that I am creating monthly internal tickets with monthly SLA's however the "dueby date" when the request is created always shows for the next day. As these are on gong requests it is not always possible that they will updated by the "dueby date". I know you can edit and add "Mark as first response sent" however it would be nice if the" dueby date" could be set for example as week after the request has been opened not 24 hours? 

Pardon my ignorance if it is obvious answer but am fairly new to SCP  and have searched an can't find another way of doing this. 

Many thanks,

Lucy.