E-mail the Requester Problem
Hi all,
I new to this helpdesk system, I have come across a problem that i'm not sure how to fix, I have all my admin setting set-up but for some reason i'm not informed when there is a new ticket request?
How do i resolve that?
2nd,
When i log in to view tickets and go to reply to them E-mail the Requester i'm issued with an error message
Sending notification failed.
Why is this? have i done something wrng?
I new to this helpdesk system, I have come across a problem that i'm not sure how to fix, I have all my admin setting set-up but for some reason i'm not informed when there is a new ticket request?
How do i resolve that?
2nd,
When i log in to view tickets and go to reply to them E-mail the Requester i'm issued with an error message
Sending notification failed.
Why is this? have i done something wrng?