Hello

I'd like to post one of my requests to the community to let them know, you might have the same feature request:

I was surprised that if a requester sends an reply within the web-form, that the E-mail Template "Replying to a Request" is used for the Requester Reply.

Because I used the variable Hello $Firstname and $Technician as greeting, this is not correct, if the Requester replies. This replying Template should be different for a Requester and for a Technician. (Or empty for a Requester)

Regards, Markus

The functionality you requested has been added to our feature list you can keep track of it with the reference id SDF  33593. Have a nice day!

Regards

Philip F

Product Consultant