Duplicating a request before saving the original = problem

I created a job for a low disk report from an SBS server report by sending the email into servicedesk+.

I then edited various fields within SD+ and replied to the client.

Without closing the job (and going to the top menu) I then created a single duplicate as the job raised another issue that needed attention by another engineer. I also added notes to the request.

When clicked on update, I looked at requests page I noticed that both jobs had gone back to the default titles and when I looked into them they both did not contain any of the information that I had entered. All that was there was the text from the original email. All of the fields were default.

I am supposing that the programme needs to save the initial job before allowing a duplicate to be created?

I will check with the client as I replied to the initial job saying that we had solved the problem. I'll see if he got the email. I have looked at the logs and "yes" the email did go and so did the email to the other engineer that I assigned the second job to.

I hope this helps.