duplicate workstations in reports
We have just upgraded our service desk to version 5.5.0 and are trying to generate hardware reports.
Whenever we run a report certain computers show up several times, some show up just once as they should but others are duplicated with slightly different attributes eg. videocard memory is 56365mb in one instance and 0 in the other.
Some are in there 4times, this could be due to two network cards but not all of the 4's have 2cards?! but it would be handy to be able to cut this down too?
Thanks in advance,
Leigh
Whenever we run a report certain computers show up several times, some show up just once as they should but others are duplicated with slightly different attributes eg. videocard memory is 56365mb in one instance and 0 in the other.
Some are in there 4times, this could be due to two network cards but not all of the 4's have 2cards?! but it would be handy to be able to cut this down too?
Thanks in advance,
Leigh