We recently upgraded from ServiceDesk Plus 8.0.0 Build 8005 to 8011 as well as moved the application and data to a new server. We have encountered a problem where users will access a Request and attempt to assign the request using the available toolbar. When attempting to choose group from the “Assign Group and Technician” form, the “Choose Group” dropdown menu is showing multiple duplicate entries. For example:
Choose Group: Incoming Email Tickets
IT Secure
IT Secure
IT Secure
Web Group
Web Group
Web Group
Web Group
Web Group
ServiceDesk
ServiceDesk
ServiceDesk
ServiceDesk
ServiceDesk
ServiceDesk
ServiceDesk
This problem only appears to reside in selecting a group via this method. If users attempt to edit the request and select a group via “Request Details” then each group only shows once and there is no problem. Has anyone encountered this problem? Any known issues? How can we fix it? Any help is greatly appreciated.