Documentation enhancement for macOS Agent installation...
The following article is setting people up for a fail, as it misses several prerequisites:
Managing Mac Computers
https://www.manageengine.com.au/products/desktop-central/help/configuring_desktop_central/managing_mac_os_computers.html#Mac_Agent_Requirements
The prerequisites that are missing from this article have already been documented by you, but are only mentioned in the KB article that everyone will, inevitably, be directed to, when following your above instructions and failing to get the agent installed:
Agent Installation Failure for Mac/Linux Computers
https://www.manageengine.com.au/products/desktop-central/agent-installation-failure-for-mac-linux.html?dci&did=DIDNotAvailable#Connection-Failed?
Just tell us everything we need, up front and hopefully we won't all fail and need to refer to the failure KB.
Cheers,
David.
Managing Mac Computers
https://www.manageengine.com.au/products/desktop-central/help/configuring_desktop_central/managing_mac_os_computers.html#Mac_Agent_Requirements
The prerequisites that are missing from this article have already been documented by you, but are only mentioned in the KB article that everyone will, inevitably, be directed to, when following your above instructions and failing to get the agent installed:
Agent Installation Failure for Mac/Linux Computers
https://www.manageengine.com.au/products/desktop-central/agent-installation-failure-for-mac-linux.html?dci&did=DIDNotAvailable#Connection-Failed?
Just tell us everything we need, up front and hopefully we won't all fail and need to refer to the failure KB.
Cheers,
David.
Topic Participants
David Jones
Naveen S
ME Dave!
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