disturbing news?
I just found out from support that they are using Mozilla Firefox for their in house browser. This is fine and Mozilla is a great browser but what I found disturbing is that the Service Desk Team does not seem to be testing their product with Internet Explorer. We called with an issue concerning the email forwarding and they determined the issue was being caused by incompatibility with Internet Explorer. Huh? I know there are people out there that hate Microsoft, and rightly so in some cases, but when 85% of the world is using Internet Explorer, you should really make sure you test the code with Internet Explorer.
Second issue. Does it bother anyone else that when you call support you have to give them your name, phone number and email address every single time you call? Also, why aren't we having ticket numbers assigned to our support calls so when we call back, we don't have to give out the same information over and over again. Advent could use their own software for this but it seems they choose not to! Advent needs to setup a ticketing system for it's current customers along with a Customer Database so we don't have to give this information every time we call and so we can track the progress of our requests. 75% of the time they say they will call back, it never happens. Annoying!
Second issue. Does it bother anyone else that when you call support you have to give them your name, phone number and email address every single time you call? Also, why aren't we having ticket numbers assigned to our support calls so when we call back, we don't have to give out the same information over and over again. Advent could use their own software for this but it seems they choose not to! Advent needs to setup a ticketing system for it's current customers along with a Customer Database so we don't have to give this information every time we call and so we can track the progress of our requests. 75% of the time they say they will call back, it never happens. Annoying!
